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Respectful Workaplce Training
Redefining Workplace Violence
(Winner Telly & Cindy Awards)
Series also available in Spanish and Portuguese.
(Winner Telly & Cindy Awards)
Series also available in Spanish and Portuguese.
The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all.
Respectful Workplace Training address the behavioral and values issues that can allow conflicts to escalate
To purchase, please click here: The Respectful Workplace
While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all.
Series Objectives
The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.
Training details The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation
Redefining Workplace Violence
(Winner Telly & Cindy Awards)
Price $39.99 per view- Available in English & Spanish
- ON-DEMAND TRAINING
- Learn deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior
- The Respectful Workplace is a 3-part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate and turn into negative, even dangerous situations
- NO SOFTWARE TO INSTALL OR LMS TO BUY
- CERTIFICATE OF COMPLETION EMAILED AS SOON AS STUDENT COMPLETES TRAINING
Upon completing the training, the employee and supervisor of HR representative will receive via email a system generated certificate of completion. This is extremely important so that as an employer you can be in compliance.
Program Contents:
- Program 1, Opening the Right Doors (25 minutes) teaches employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture.
- Program 2, Diffusing Hostility through Customer Service (25 minutes), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.
- Program 3, Managing Harmony (26 minutes), defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's values, how conflict can be a positive force, and the organization's responsibility to provide effective avenues for dispute resolution.
Scenarios
Each program in The Respectful Workplace series includes several dramatizations designed to help focus and stimulate discussion. There are 10 of these scenes.