About Coaching: A Leadership Skill Workshop

Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both the participant and the organization. This one-day workshop will help them become a better coach in all senses of the word.

How Your Team Will Benefit:

• Understand how coaching can be used to develop their team;
• Develop the coaching skills that help improve individual performance;
• Demonstrate the behaviors and practices of an effective coach;
• Recognize employees’ strengths and give them the feedback they need to succeed;
• Identify employee problems and ways they can help to correct them.

• Coaching: A Leadership Skill Training Outline

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Defining Coaching The first part of the morning will be spent exploring what coaching means (in general and to participants), reviewing coaching skills, and evaluating the pre-assignment.

• Interpersonal Communication Skills Communicating well is a key aspect of successful coaching. During this session, participants will explore different communication skills and create an action plan.

• Self-Disclosure Joe Luft and Harry Ingraham developed the Johari windows concept, a way of looking at our self-awareness and our ability to ask feedback of others. This session will look at the window and examine how we can use it when coaching.

• Critical Coaching Skills Participants will examine important coaching skills in small groups, including helping, mentoring, teaching, and challenging skills.

• More on Communication This lecturette will examine two powerful, simple coaching tools: asking questions and listening.

• Learning Styles and Principles We learn in three different ways: by seeing, by hearing, and by doing. In a large group discussion, participants will identify ways to incorporate these methods into coaching.

• Benefits/Consequences During this session, we will examine a tool that coaches can use to help gain buy-in for change from employees.

• Skills Involved in Coaching Participants will work in small groups to complete a mix-and-match exercise that will familiarize them with key coaching skills.

• The Coaching Model This session will explore a four-step coaching model that can be applied to any situation.

• Feedback Feedback is an essential component of coaching. You will discuss types of feedback and offer some tips in lecture format during this session.

• Coaching Problems To wrap up the day, participants will examine case studies and offer solutions.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Business Leadership: Becoming Management Material Workshop

This workshop is a tool for participants leadership development. It is designed to help participants create and accomplish their personal best, and to help them lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. By accepting the challenge to lead, participants come to realize that the only limits are those they place on their self.

Highlights of what participants will learn:

• Identify their leadership profile and explore how you can use this knowledge to create their own future;
• Assess their leadership competencies and learn how they can develop their strengths;
• Identify those additional skills and tools that can make them a better leader;
• Develop their ability to influence and communicate with others;
• Become a better problem-solver and decision-maker;
• Discover how you can prepare for and embrace the forces of change;
• Create a strategy to actively use these skills back in the workplace.

• Business Leadership: Becoming Management Material Workshop Outline

• Introduction and workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• The Learning Organization The idea that organizations and people should strive to continually evolve and learn has been coming into prominence over the last decade. During this session, we will explore what this means and how we can get started.

• The Five Disciplines The morning of Day One will be spent discussing Peter Senge's five disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking.

• Leadership One key tool for developing your leadership skills is the Situational Leadership Model developed by Paul Hersey. Participants will spend most of the afternoon of Day One taking this test and analyzing its results.

• The Five Practices James Kouzes and Barry Posner are two other well-known researchers who have done a tremendous amount of work on leadership, and their findings complement Peter Senge's work. They have identified five practices they feel should be a part of every leader's skill set. We will look at each practice closely and help you identify some ways to incorporate it into your leadership skill set.

• Trust Trust may very well be one of the most important determiners of employer-employee relationships. We will explore some ways that participants can build trust with their employees.

• Managing change well is a key part of being a manager. We will take a close look at William Bridges' change cycle. Participants will also have an opportunity to apply the cycle to situations from their own lives.

• The Four Room Apartment This model is another way of looking at change. We will examine each room and we will look at ways to move people from one room to another.

• Time Management Managing your time well is another crucial leadership skill. Participants will practice this skill through a time management case study, followed by some simple organizational tips and techniques.

• Managers vs. Leaders Warren Bennis has written many books on becoming a leader. We will look at some of his insights on what makes a manager different from a leader.

• Types of Thinking There are several models that you can apply to your thinking to help you achieve maximum results. We will discuss two models and apply them to an ethical dilemma.

• Influence Strategies At the very core of leadership is the ability to influence people. There are many ways that we can influence people. This session will focus on the six methods that Robert Cialdini has identified.

• Relationships Early on in the workshop, we looked at the concept of systems thinking. This session takes that concept and applies it to relationships. We will look at the relationship system and how participants can use it to better coach a team through conflict.

• Problem Solving There are many approaches that you can use to solve a problem. We will discuss a simple eight-step method and then participants will apply that method to a personal problem.

• Strategic Planning By the end of this session, participants will understand the benefits of a SWOT analysis. They will also have an opportunity to complete a personal analysis.

• Delegation One of a manager's biggest challenges is what to delegate, to whom, and how. We will take an in-depth look at some key delegation techniques, and then participants will practice those techniques in a role play.

• Criteria for Useful Feedback This session will look at the nine criteria for useful feedback. We will also see the value of good feedback through a group exercise.

• Feedback Techniques In this session, we will continue our work with feedback by looking at some feedback techniques. Participants will then practice those techniques through a role-play.

• Body Language Just as important as what you say is how you say it. During this session participants will learn how to make sure that their body is sending the same message as their words.

• Meetings Leaders are often asked to hold, attend, and/or facilitate meetings. We will look at each of these roles in-depth and identify some ways that leaders can make the most of their time in each role.

• Skillful Speaking Public speaking is an opportunity leaders must learn to grasp at every opportunity. During this session, participants will learn seven ways to pump up a presentation.

• Personal Development To wrap up the workshop, we will review the pre-assignment and fill out an action plan.

• Workshop Wrap-Up At the end of the day, participants will have an opportunity to ask questions.

About Leadership Skills for Supervisors Workshop

Are you surrounded by leaders that don’t know how to lead? Or can lead better?

Wecan deliver a workshop using our training material to give them the skills they need.

Here are just a few of the topics and lessons covered in this workshop:

• The Situational Leadership Model
• Situational Leader Effectiveness and Adaptability
• What is Communication?
• The Four Elements of Communication
• The Coaching Model
• The Dialogue Model
• Consequences and Benefits
• Seven Steps to Ironing Things Out

• Leadership Skills for Supervisors Course Outline

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Managing Your Time and Your Energy This section will discuss the Left and Right brain concepts, SMART goals, and how to organize your personal workspace.

• What Makes a Good Leader? In this section students will learn about The Situational Leadership model and The Leadership Effectiveness and Adaptability Description (LEAD).

• Communication as a Leadership Tool This section defines communication, how to use effective communication, and discusses the major elements of communication such as verbal and non-verbal queues, asking questions, and body language.

• The Commitment Curve This section will teach you how to ensure new employees understand the commitment curve and recognize that the first few months of any new job will be tough.

• Employee Development Models In this section we will discuss the Coaching and Dialogue employee development models. “You” and “I” messages will also be discussed, along with the consequences and benefits of both changing and not changing.

• Dealing with Conflict and Difficult Issues You and the participants will discuss the difficulties involved when bringing up a concern or issue with another person.

• What Successful Leaders Do You and the participants will discuss the difficulties involved when bringing up a concern or issue with another person.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Motivation Training: Motivating Your Workforce Workshop

It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This is a busy one-day workshop to help supervisors and managers create a more dynamic, loyal, and energized workplace. This workshop is designed specifically to help busy managers and supervisors understand what employees want and to provide them with a starting point for creating champions.

Highlights of what participants will learn:

• Identify what motivation is;
• Learn about common motivational theories and how to apply them;
• Learn when to use the carrot, the whip, and the plant;
• Discover how fear and desire affect employee motivation;
• Explore ways to create a motivational climate and design a motivating job.

• Motivation Training: Motivating Your Workforce Course Outline

• Introduction andworkshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• What is Motivation? To begin, participants will explore motivation through a fun activity.

• Supervising and Motivation Next, we will look at three everyday objects that represent three approaches to motivation: the carrot, the whip, and the plant.

• Motivational Theories During this session, participants will explore Maslow's and Herzberg's theories of motivation.

• Fear and Desire For the pre-assignment, participants were asked to answer some personal questions about motivation. During this session, they will discuss their responses.

• Setting Goals Goal setting is an important part of motivation. This session will look at a SMART way of setting goals.

• The Role of Values During this session, participants will explore their feelings about various motivational factors.

• Creating a Motivational Climate This session will look at the reinforcement theory, also called the behavioral theory, of motivation.

• Expectancy Theory Next, participants will learn about the expectancy theory through a fun exercise and group discussion.

• Applying Your Skills During this session, participants will work on several motivational case studies.

• Designing Motivating Jobs This session will explore methods of designing (or redesigning) motivating jobs.

• A Motivational Checklist To wrap up the day, we will look at the ten things you can do to motivate employees on a daily basis.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Team Building: Developing High Performance Teams Workshop

Success as a manager can often depend on how well the team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If participants want to develop their team leadership skills and unleash the talent of their individual team members, this workshop is a practical look at current leadership practices that work.

Highlights of what participants will learn:

• Identify different types of teams;
• Build teamwork by recognizing and tapping into the twelve characteristics of an effective team;
• Promote trust and rapport by exploring their team player style and how it impacts on group dynamics;
• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team;
• Develop strategies for dealing with team conflict and common situations;
• Understand how action planning and analysis tools can help their team perform better.

• Team Building: Developing High Performance Teams Course Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Organizations Today To begin the day, we will look at how changes in organizations have affected teams.

• Types of Teams During this session, we will define the word “team.” We will also look at some different team models, including traditional teams, task forces, and cyber teams.

• Team Norms This session will look at some of the benefits and pitfalls of teams. We will also establish some team norms: ground rules that a team can use to help them work together.

• Towers One way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.

• Beckhart's Activities Richard Beckhart said in 1972 that there are four activities a group should perform on a regular basis if they desire to grow into a team. Since researchers today still agree on these four activities, we will spend some time exploring each activity.

• The Four Stages of Team Development Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensen's four stages of team development: forming, storming, norming, and performing.

• Parker's Characteristics The twelve characteristics of effective teams were developed by Glenn Parker, who has devoted his whole life's work to studying teams. We will discuss each of them in detail through a combination of lectures, small group work, and case studies.

• Glenn Parker Team Survey During this session, participants will complete a survey constructed by Glenn Parker. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style.

• The Trust/Relationship Model We will look at how trust impacts relationships through a lecture and small group work.

• Creativity This session will examine two types of thinking: lateral and vertical. We will also look at how these thinking models affect creativity.

• The Six Thinking Hats During this session, we will discuss Edward De Bono's six thinking hats. Then, we will explore how these hats can help us in a team environment.

• Team Shaping Factors First, we will discuss the four factors that shape a team during a lecture. Then, participants will apply the knowledge to a case study.

• Problem Identification This session will demonstrate a key point of problem solving: you can't fix it if you don't know what is broken!

• Exploration, Analysis, and Evaluation Team problem solving needs a three-phase approach: exploration, analysis, and evaluation. We will look at this model through a combination of lectures and group work.

• Other Problem-Solving Techniques During this session, we will look at some other key problem solving tools, including the fishbone technique, the lasso, and force field analysis.

• Interventions This session will look at some common problems that teams face and some recommended solutions.

• Resolving Conflict Solving conflict in a positive way is key for building a strong team. This session will look at types of conflict and tips for resolving conflict. Participants will also take part in a role play to demonstrate the concepts learned.

• SWOT Analysis Performing an analysis of the team's strengths, weaknesses, opportunities, and threats can be a great measuring stick. We will discuss how to perform such an analysis, and then participants will work in small groups to complete a case study.

• Developing Team Action Plans To wrap up the day, we will look at some planning tools that teams can use to help them grow and improve, including improvement plans and action plans.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and talk with the trainer.

About The ABCs of Supervising Others Workshop

This two-day workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss, whether they are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement. 

In this Wrokshop participants will learn:

• Help clarify roles and responsibilities of the new job;
• Adjust to the new role with confidence and an assurance they can handle the position;
• Develop their communication skills in listening, asking questions, and giving feedback to employees;
• Develop a technique for making sure they give employees instructions that are clear and understood;
• Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness;
• Recognize the importance of being visible and available to employees;
• Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

• The ABCs of Supervising Others Course Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Pre-Assignment Review To begin, participants will discuss their pre-assignment in small groups.

• Making the Transition Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, "How do I make sure employees recognize my new role and respect my position as a supervisor?"

• Responsibilities of a Supervisor During this session, participants will explore their three main areas of responsibility. They will also work through two case studies.

• Setting Goals This session will help participants set some SMART goals to help them succeed as a supervisor.

• Planning for Success Next, participants will discuss the value of short and long range planning.

• Listening Skills During this session, participants will learn about and practice active listening skills.

• Asking Questions This session will help participants develop another key communication skill: asking good questions.

• Giving Feedback Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.

• Ask for What You Want Next, participants will learn some ways to ask for what they want, whether it's more staff, better resources, or a pay raise.

• Giving Instructions This session will give participants five keys to giving good instructions.

• Orders, Requests, and Suggestions During this session, participants will learn about these three specific types of instructions.

• Managing Conflict Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.

• Dealing with Difficult Employees Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.

• Dealing with Others This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.

• The Reciprocal Quality of Relationships To wrap up the day, participants will explore their personal network and how to be a positive influence in it.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About The Professional Supervisor Workshop

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organization’s productivity.

In this workshop participants will learn:

• Participants will understand the scope and nature of the supervisory position
• Participants will learn some ways to deal with the challenges of the role.
• Participants will recognize the responsibilities they have as a supervisor, to  their self, to their team and to their organization
• Participants will identify key techniques to help them plan and prioritize effectively
• Participants will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

• The Professional Supervisor Training Outline

• Introduction and workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Adjusting to Your Role To begin, participants will learn some key strategies for new supervisors. Then, they will discuss ways to ease the transition from employee to supervisor, and how to solve common problems.

• A Supervisor's Responsibilities Next, participants will talk about their responsibilities to themselves, their employer, and their employees.

• Making Plans During this session, participants will learn how to use the urgent-important matrix to plan and prioritize. Participants will also be given a framework for planning.

• Setting Goals This session will help participants set SMART goals.

• Leadership To wrap up the first day, participants will look at different leadership models, including the Direction-Support model.

• The Situational Leadership Model During this session, participants will learn about Paul Hersey's situational leadership model.

• Problem Employees Next, participants will brainstorm ways to deal with four types of employee problems: excessive complaining, laziness, hostility, and over-dependence.

• Synergy This session will begin looking at teamwork by exploring synergy: when the whole of the team is more than the sum of the parts.

• Trust Next, participants will discuss why trust is so important in a team environment, and how to build trust.

• Team Development This session will educate participants about Tuckman and Jensen's four stages of team development, and how leaders can help teams at each stage.

• Communication During this session, participants will discuss what communication is, what can be a barrier to communication, how to engage in active listening, and how to ask good questions.

• The Communication Process This session will give participants a three-step model to use with employees who are agitated in some way (for example, excited, frustrated, or angry).

• Motivation Next, participants will talk about three approaches to motivation: the carrot, the whip, and the plant.

• Orientation During this session, participants will rate their company's orientation and develop ideas for improvement to bring back to their workplace.

• Training This session will give participants some guidelines for effective training, whether they are the trainer or the trainee.

• Providing Feedback Giving feedback is one of the most important management tasks, yet many people find it a tricky area. This session will give participants some tools that they can use.

• Delegation Next, participants will learn about the degrees of delegation and common pitfalls.

• Dealing with Conflict This session will give participants a six-step model to resolve conflict, and a separate model to resolve problems. Then, concepts from the entire workshop will be practiced in a role play.

• Discipline To wrap up the workshop, participants will learn about various kinds of discipline and what to do if they have to fire an employee.

• Workshop Wrap-Up At the end of the third day, students will have an opportunity to ask questions and fill out an action plan.

About Delegation: The Art of Delegating Effectively Workshop

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

In this training participants will learn:

• Clearly identify how delegation fits into their job and how it can make them more successful;
• Identify different ways of delegating tasks;
• Use an eight-step process for effective delegation;
• Give better instructions for better delegation results;
• Ask better questions and listen more effectively;
• Recognize common delegation pitfalls and how to avoid them;
• Test your delegation skills.

• Delegation: The Art of Delegating Effectively Training Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Why Delegate? To begin, participants will explore the advantages and disadvantages of delegation in small groups.

• What is Delegation? Next, participants will learn about the four basic steps to delegation and the different degrees of delegation.

• Pre-Assignment Review As a pre-assignment, participants were asked to complete a case study. During this session, you will discuss the answers.

• Picking the Right Person This session will give participants four tools to help them determine who to choose for what task.

• The Delegation Meeting Next, we will explore an eight-step process that participants can follow to ensure they cover all the bases when delegating.

• Levels of Authority This session will look at the four levels of authority you can give when delegating.

• Giving Instructions Participants will learn how to give better instructions, and then they will practice giving and receiving instructions through a group activity.

• Communication Skills One way to help employees accept your delegation is through effective communications. This session will look at three components of communication skills: listening, asking questions, and probing.

• Monitoring Delegation Next, participants will explore five ways of monitoring delegation.

• Practicing Delegation During this session, participants will work in small groups to complete a five part case study to give them hands-on practice with the skills learned so far today.

• Giving Feedback This session will give participants some tips on giving feedback. Then, participants will work on several different case studies to apply these tips.

• Becoming a Good Delegator To wrap up the day, we will look at the characteristics of a good delegator and some ways to evaluate your skills.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Communication Strategies Workshop

Words are the building blocks of communication, but effective communication also requires confidence, the ability to be assertive, and understanding that how we communicate affects the way that message is received. Asking good questions, understanding the answers, and having a working knowledge of the dynamics of communication are all key strategies included in HRC’s Communication Strategies training, created to help teach managers & supervisors how to make the most of their communication today!

HRC’s communication skills training is an up-to-date, content-rich two-day workshop designed to teach effective communication skills that improve workplace communication. Students learn to ask effective questions, apply active listening skills, and explore dichotomies of communication in an interactive setting. There is a communication strategies workbook for students and instructors filled with practical exercises, information, and supplementary reading. Instructors capitalize on a fully customizable format, able to focus on areas identified in your needs analysis by easily adapting materials including lessons, assessments, and handouts to ensure communication improvement strategies are effectively learned.

• Communication Strategies Training Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• The Ten Commandments of Positive Relationships During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.

• Self-Awareness Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions.

• Communication During this session, you will help participants identify their strengths and weaknesses through a personal exercise and a role-play.

• Communication Barriers After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life.

• Asking Questions This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.

• Listening Skills Participants will work on their listening skills by participating in two quizzes and a role play. We have also provided two lectures for the trainer.

• Remembering Names To start the second day, participants will complete a list of the names of other participants. Then, the trainer can segue into a discussion on tips for remembering names.

• Body Language To begin this session, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.

• Johari Windows The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session.

• Self-Image During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.

• Frame of Reference This session will explore our frame of reference and the assumptions that we make through a lecture, large group exercise, and group discussion.

• Five Approaches to Relationships We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in a small group. Next, each group will report their findings.

• Assertiveness How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Conquering Your Fear of Speaking in Public Workshop

Do participants get nervous when presenting at company meetings? Do they find it hard to make conversation at gatherings and social events? Do they lock up in awkward social situations? If so, this one-day workshop is just for them! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give participants the confidence and the skills to interact with others and to speak in informal situations and in front of small groups.

In this workshop participants will learn:

• To enhance the ability to speak one-on-one with others;
• To develop the confidence to feel at ease, speaking socially or small groups such as meetings;
• To practice developing these skills in a safe and supportive setting.

• Conquering Your Fear of Speaking in Public Training Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Good Communication Skills To begin, participants will share communication opportunities that they feel they have missed in the past few weeks. Then, participants will explore barriers to communication and possible solutions.

• Interpersonal Skills This session will look at two key interpersonal skills: asking questions and listening.

• Self-Disclosure During this session, participants will learn about self-disclosure using the Johari Windows concept.

• The Art of Conversation Next, participants will learn about and practice the four levels of conversation.

• Practicing Dialogue This session will wrap up everything participants have learned so far into one exercise.

• Re-Designing Yourself for Strength During this session, participants will learn about the seven components of a good speaker.

• Professionalism This session will focus on presenting a professional image.

• Maximizing Meetings Next, participants will discuss fifteen ways to make the most of meetings.

• Sticky Situations This session will give participants an opportunity to identify situations that they have difficulty with, and to brainstorm some solutions.

• Controlling Nervousness During this session, participants will learn some ways to control physical and mental nervousness.

• Tell Me a Story To wrap up the day, participants will make a small, impromptu presentation.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About the Critical Thinking Workshop

Many of us are familiar with the idea of information overload. The amount of e-mails and messages we get in a day that try to sell us an idea, product, cause, or lifestyle can be overwhelming. How do you know what to believe? How do you separate the good ideas from the bad ones, or figure out what’s best for you when misinformation has become so widespread? Critical thinking training teaches you how to make the most of the information you have, as well as how to present compelling arguments and clearly reason your way to success in the workplace!

Our one-day Critical Thinking workshop teaches managers & supervisors critical thinking development by identifying their critical thinking style, and how to strengthen and improve that style; how to work through the critical thinking process; develop and evaluate explanations; prepare and present compelling arguments; and how to use effective reasoning techniques to avoid falling into common pitfalls and illogical traps. Including a personal action plan that enables students to refine their critical thinking skills.

• Critical Thinking Training Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Understanding Critical Thinking The first session of the course will look at what critical thinking is, some characteristics of critical thinkers, and key critical thinking skills. Participants will also explore ways to develop their critical thinking skills.

• Where Do Other Types of Thinking Fit In? Next, participants will look at left and right brain and whole brain thinking.

• Pitfalls to Reasoned Decision Making This session will look at some of the barriers to good decision making and explore how to get around them.

• The Critical Thinking Process Next, participants will delve into the seven phase critical thinking model. They will also learn about the standards of critical thinking that serve as the foundation for this model. Participants will then practice the process through a case study.

• A Critical Thinker's Skill Set This session will give participants some skills necessary for critical thinking: asking questions, probing, and active listening.

• Creating Explanations Another important part of critical thinking is being able to clearly explain why something is a particular way. This session will help participants build that skill.

• Dealing with Assumptions Although assumptions can help us get through our everyday lives, they can be a major impediment to critical thinking. In this session, participants will discuss how to reduce the number of assumptions that they rely on.

• Common Sense This session will explore a frequently overlooked thinking tool: common sense.

• Critical and Creative Thought Systems Next, participants will look at some analytical and inventive thought systems, including De Bono's thinking hats and brainstorming.

• Putting It Into Practice This final session will give participants some tips on preparing and presenting a powerful, logical argument. Participants will also have an opportunity to prepare and present a critical thinking presentation, and to evaluate others' presentations with the skills that they have learned.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Delegation: The Art of Delegating Effectively Workshop

Delegation is often one of the hardest skills for a manager or supervisor to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

In this workshop participants will learn:

• Clearly identify how delegation fits into their job and how it can make them more successful;
• Identify different ways of delegating tasks;
• Use an eight-step process for effective delegation;
• Give better instructions for better delegation results;
• Ask better questions and listen more effectively;
• Recognize common delegation pitfalls and how to avoid them;
• Test your delegation skills.

• Delegation: The Art of Delegating Effectively Training Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Why Delegate? To begin, participants will explore the advantages and disadvantages of delegation in small groups.

• What is Delegation? Next, participants will learn about the four basic steps to delegation and the different degrees of delegation.

• Pre-Assignment Review As a pre-assignment, participants were asked to complete a case study. During this session, you will discuss the answers.

• Picking the Right Person This session will give participants four tools to help them determine who to choose for what task.

• The Delegation Meeting Next, we will explore an eight-step process that participants can follow to ensure they cover all the bases when delegating.

• Levels of Authority This session will look at the four levels of authority you can give when delegating.

• Giving Instructions Participants will learn how to give better instructions, and then they will practice giving and receiving instructions through a group activity.

• Communication Skills One way to help employees accept your delegation is through effective communications. This session will look at three components of communication skills: listening, asking questions, and probing.

• Monitoring Delegation Next, participants will explore five ways of monitoring delegation.

• Practicing Delegation During this session, participants will work in small groups to complete a five part case study to give them hands-on practice with the skills learned so far today.

• Giving Feedback This session will give participants some tips on giving feedback. Then, participants will work on several different case studies to apply these tips.

• Becoming a Good Delegator To wrap up the day, we will look at the characteristics of a good delegator and some ways to evaluate your skills.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Emotional Intelligence Workshop

There are always those brilliant in the workplace, the ones who inspire others and seem to provide the momentum for the entire team. What makes great leaders truly extraordinary is not necessarily their IQ, but their EQ: their emotional intelligence. Developing an awareness of emotions means being able to make good emotional decisions, and how to manage emotions in the workplace, which gives everyone a boost!

Our one-day workshop about emotional intelligence course teaches essential EQ skills to managers & supoervisors, who learn the connections between physical and emotional health; the range of emotions, and how to manage them; how to validate emotion in others; and how to discuss emotions. Instructors receive all the tools needed to teach EQ. Activities, pre- and post-course assessments, and sessions plans are fully customizable to reflect the needs of the students, and ensure they gain a working knowledge of emotional intelligence. A recommended reading list will also provide the titles of some of the best books on emotional intelligence for those who wish to continue learning about EQ.

• Emotional Intelligence Training Outline

• Introduction and Workshop Overview You will spend the first part of the workshop getting to know participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.

• History of Emotional Intelligence This session outlines some of the milestones and important people who have contributed to the world of emotional intelligence.

• Emotional Intelligence Defined You will introduce a few definitions of emotional intelligence and then have participants create their own definition.

• EI Blueprint Next, you will cover skills and concepts behind identifying emotions, understanding and managing emotions, and using and communicating emotions.

• Optimism This session outlines the basics of optimism and how it differs from pessimism.

• Validating Emotions in Others In this session, you will give participants two models to validate emotions in others.

• Emotions This session will explore the seven primary human emotions.

• Setting Your Personal Vision Participants will explore their own emotions by looking at their principles, values, strengths, talents, potential obstacles, and relationships.

• Workshop Wrap-Up At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan.

About Employee Accountability Workshop

Developing workplace accountability begins with one person: you. Whether you’re a manager seeking to engage workforce accountability between your team members, or you’re an employee taking personal accountability training for the first time, personal accountability is the first step toward improving workplace accountability overall! Accountability requires transparency, trust, and integrity, and Velsoft’s courseware is here to make all of those possible.

Our  Employee Accountability workshop teachesmanagers & supervisors the importance of holding people accountable, and how to demonstrate a commitment to accountability through their own actions in the workplace. Managers & supervisors will learn the cycle of accountability, the fundamental elements needed to build an accountable organization and workplace, and improve their goal-setting, feedback, and delegation skills to increase workplace accountability.

Upgrading employee accountability training has never been easier.

• Employee Accountability Training Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Defining Accountability To get started, participants will learn what accountability is. Then, they will explore how history has shaped the recent call for accountability in society. Finally, participants will discuss practices that encourage and discourage accountability personally and professionally.

• Creating an Accountable Organization This session will explore the accountability cycle, the building blocks of accountability, and how participants can start being more accountable.

• Setting Goals and Expectations In order for people to be accountable, they need to know what they are going to be accountable for! This session will explore two ways to do this: set goals with employees and communicate expectations in a structured way. Participants will also learn ways to create ownership in their organization.

• Doing Delegation Right Delegation is key for building accountability in an organization. This session will give some participants ways to delegate successfully.

• Offering Feedback Next, participants will learn ways to give others constructive feedback and how to accept criticism.

• A Toolbox for Managers To conclude the course, participants will explore areas for further learning.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Building Relationships for Success in Sales

Understanding how to apply sales communication techniques is a necessary skill for any sales professional. Recognizing the importance of key interpersonal and sales communication skills, as well as knowing how and when to apply them, is the foundation work for successful sales interactions.

This workshop has been designed to be presented in a one-day workshop. The workshop has been designed to help organizations demonstrate the importance of building relationships for sales to enable your sales team to foster the strategic friendships necessary to succeed in professional selling. Participants learn the importance of focusing on the customer, and explore what constitutes a good business relationship. Effective communication techniques are explained, from how to communicate openly in order to build trust, to business card etiquette and body-language. Team members will be able to identify what makes a strong working relationship, and how to immediately put the interpersonal skills learned to work for them in order to succeed in a results-oriented workplace.

Workshop outline: Building Relationships for Success in Sales Workshop

Building Relationships for Success in Sales Workshop Outline

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• How to Get People to Like You Participants will examine the twelve rules of likeability in small groups. Then, the large group will reconvene and discuss its conclusions.

• What Influences People in Forming Relationships? There are seven main things that influence people in forming relationships. During this session, we will cover what those influences are and how participants can ensure they are a positive factor in their relationships.

• Disclosure Joe Luft and Harry Ingraham developed the Johari Window, a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session.

• How to Win Friends and Influence People One of the most popular books ever written was Dale Carnegie's How to Win Friends and Influence People. We will spend this session looking at some of its tips.

• Communication Skills for Relationship Selling The two most basic elements of good communication are asking questions and listening to others. We will cover both skills in depth during this session.

• Non-Verbal Messages Did you know that your words convey only 7% of your message? We'll discuss what the other 93% is made up of, and how you can ensure that your body is sending the same message as your words.

• Managing the Mingling During this session, we will discuss some tips on mingling, including ways to remember peoples' names.

• The Handshake During the important first few minutes of a new relationship, a handshake is usually the only body contact between two people. We will discuss and demonstrate the five key elements of a good handshake.

• Small Talk Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it's also one of the hardest. We'll discuss some basic do's and don'ts of small talk.

• Networking Once you have started a network of business associates, how do you organize your contacts? We will answer this question to wrap up the day.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

About Business Writing That Works Workshop

For those who must write as part of their job, being able to write well is essential. Writing for business means being able to capture participants’ thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. 
We can think about writing either as a process or as a product; the finished piece of writing. If we think of writing as a process, then we can change the outcome or the product. We can do this by changing our writing techniques and developing our writing skills. The Business Writing That Works workshop teaches participants that while they will still be aiming to turn out a good final writing product, however their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This two-day workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. Participants of the Business Writing That Works workshop will also have opportunity to discuss their writing problems and share solutions with others in the workshop.

Workshop Participants will learn to:

•    Have a better grasp of the basics of writing—grammar, spelling, punctuation and sentence structure
•    Practice the ability to write concisely and clearly, so that the reader will grasp quickly the message of the written material
•    Learn the process of gathering material, putting it in a format that addresses the points under discussion, and bringing closure to the   situation, through recommendations or next steps
•    Develop a writing style in keeping with that used by experienced writers

Business Writing That Works Workshop Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Why Write? Many people feel that writing is a burden or something they should be able to delegate. This session will help participants identify the value of writing.

• The Four C's During the morning of Day One, you will discuss four of the C's of writing with participants: clear, concise, complete, and correct. Participants will practice each C through writing exercises.

• Word Agreement During this session, participants will explore word agreement through a brief lecturette and a writing exercise.

• Active and Passive Voice Most people prefer to read writing that is in the active voice. We will discuss and practice both voices during this session.

• Sentences and Sentence Types This session will discuss the structure of sentences and paragraphs. Then, participants will apply this knowledge to a writing exercise.

• Readability Index The Gunning Fog Index, also called the readability index, determines the difficulty level of a written piece. Participants will apply the index to a sample and to their own work.

• The Fifth C Courtesy is an important principle of good business writing. During this session, participants will examine and rank several business letters, helping them explore their own style and preference.

• Practical Language It is important to use words that best reflect what you are trying to say. In this session, we will examine some common dilemmas (such as fewer vs. less) and suggested solutions.

• Inclusive Language Another key part of writing is political correctness. Participants will have an opportunity to re-write some exclusive terms to make them inclusive.

• Sentence Construction The two basic rules for constructing sentences are: use construction that makes meaning clear and keep construction parallel. Participants will re-write sentences that don't follow these rules.

• Punctuation During this session, participants will work in teams to develop a series of test questions for other teams. We have included some key points that you can use to debrief the test.

• Writing Business Letters This session begins with three lecturettes on the steps for writing a business letter, types of letters, and the parts of a business letter. Participants will then examine samples of business letters to determine the type and the parts of the letter.

• Reports Many people find writing business reports very difficult. This session will look at business reports in-depth using a lecture and a small group exercise.

• Spelling and Proofreading Proofreading carelessly can spoil a writer's best efforts. This session will help participants identify common spelling errors and practice their proofreading skills.

• Writing Memos Memos are another challenge that many writers face. We will examine memos through a brief lecture and a fun exercise.

• E-mail Etiquette These days, e-mail has become a universal method of communication. However, there are many questions of etiquette and few answers. This session will discuss some common dilemmas and our recommended answers.

• Writing Challenges To wrap up the workshop, participants will work in small groups to identify their biggest challenges and some possible solutions.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Customer Relationship Management Workshop

Customer Relationship Management is a huge undertaking, which means that, just like with any significant process, you have to know how to analyze technical, complicated systems. There’s a maze of information out there about what’s needed to successfully implement strategies for customer relationship management, but Velsoft has brought it together in a comprehensive courseware package to take you through CRM from start to finish! Learn what kind of CRM is right for your business, and how to avoid undermining the system to keep your customer relations strong.

CRM: An Introduction to Customer Relationship Management training courseware teaches students the benefits of CRM on a company’s bottom line; how to analyze a CRM plan; makes sure their company is in a position to benefit from CRM; explore the differences between in-house development and using an Application Service Provider (ASP); and learn how to assemble a team that will ensure CRM is effective for the organization and for the customers. Improving client relationships may not be simple, but that doesn’t mean it can’t be easy to learn! 

Customer Relationship Management Workshop Outline

• Introduction and Training Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Customer Relationship Management To begin, participants will look at what CRM programs they are involved in and how these programs have affected their lives. Participants will also explore the meaning of CRM and its potential value.

• What CRM Is and Who It Serves Next, participants will look at different types of CRM programs and the needs they can serve.

• Checklist for Success This session will explore evaluation metrics and privacy issues.

• Requirement Driven Product Selection During this session, participants will look at the Requirement Driven Product Selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions are needed to meet the requirements, and then defining the products that support the selection.

• Considerations in Tool Selection This session will look at ways to narrow the scope of your field and to get the right people to move your CRM program along.

• Strategies for Customer Retention Next, participants will explore ways to retain customers through a large group discussion.

• Building the Future During this session, participants will explore the four pillars of CRM and how they can use them to help others embrace the CRM plan.

• Homegrown vs. the Application Service Provider Participants will look at the advantages and disadvantages of developing a program in-house versus using an Application Service Provider.

• The Development Team This session will give participants the framework for building a stellar CRM team.

• Evaluating and Reviewing Your Program To conclude the day, participants will look at some evaluation tools, including customer profiles and life cycles.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Dynamite Sales Presentations Workshop

An effective sales presentation requires more than showing up with an amazing PowerPoint presentation and all of the bells and whistles of the product being sold. A professional salesperson’s knowledge of their product or service, their understanding of the client’s problems, and knowing how to offer the solution to everyone’s mutual benefit are the foundations of the best sales presentation techniques. HRC's sales presentation skills training workshop, Dynamite Sales Presentations, teaches participants how to go from having a good presentation to a dynamite one that will blow their audience away, equipping salespeople with a knowledge of how the best sales presentations are made and delivered.

HRC's Dynamite Sales Presentations covers the entire business presentation process. Beginning with how to structure, draft, and write formal and informal proposals, participants are also provided with basic editing tips and tricks to polish their final version. Students are also taught how to refine their first impressions in sales, from their style to their handshake; how their body language, equipment, and visual aids can be used to their advantage during their presentation; and end by creating their own great sample presentation using the skills they’ve learned.

Dynamite Sales Presentations Workshop Outline

• Introduction and Training Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• Business Writing Basics To get started, we will look at some basic ways that business writing is different from literary writing.

• Writing a Proposal During this session, we will look at the two major types of proposals: formal and informal.

• Writing Your Proposal There are three easy steps to get started on writing a proposal. We will discuss each of them in a lecture.

• Getting Thoughts on Paper We will look at some ways to organize and sequence a proposal. Then, participants will apply those methods to a sample proposal.

• Basic Formats During this lecture, we will look at indirect and direct proposals. Participants will then work in groups to turn a direct proposal into an indirect proposal.

• Editing This session will explore some basic editing techniques, including the readability index.

• The Finishing Touches During this session, we will look at some final touches that can jazz up your presentation.

• The Handshake Often, you will need to greet people before and/or your presentation. This session will offer some tips on a key element of your greeting: the handshake.

• Getting Ready for Your Presentation We will offer participants some preparation tips. Then, participants will be asked to prepare a brief presentation on the spot.

• Elements of a Successful Presentation During this session, we will explore five keys to success through a lecture and small group work.

• Dressing Appropriately This session will help participants dress for success.

• Dealing with Questions Many presenters find the question and answer period difficult to manage. This brief lecture will offer some easy tips on dealing with questions.

• Presentations To wrap up the day, each participant will give a two to three minute presentation.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

About Change Management: Change and How to Deal With It Workshop

Traditionally, change happened in short bursts, and was often followed by a longer period of stable operations. With the rate things change today, those rest periods are a thing of the past: change in the workplace can be continuous. How can companies adapting to change keep up to date? With the right strategies for change management in place, dealing with changes in the workplace can go from stressful, rocky rides to easy transitions. With our Change Management workshop, students learn how to cope with changes in the workplace, whether it’s a change in organizational structure, an upgrade in technology, or changing workflow and production.

Students learn healthy ways of reacting to change, how to handle transition periods, and learn to see change as an opportunity for motivation and innovation. This Change Management training is completely customizable and includes activities, case studies, student manual, and is an effective one-day change management workshop.

• Change Management: Change and How to Deal With It Training Outline

• Introduction and Workshop Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

• What is Change? To begin the day, we will discuss some basics of change, including definitions and examples.

• The Change Cycle During this session, we will explore the three phases of William Bridges' change cycle through lecture and small group work.

• The Human Reaction to Change This session will look at Daryl Conner's interpretation of the human response to change through lecture and small group work.

• The Pace of Change We will look at how different people react to change in different ways and at different times through a lecture and a case study.

• The Pyramid Response to Change We will examine how employees, middle management, and upper management are affected by change.

• A Four Room Apartment This session will look at change using Claes Janssen's four room apartment model.

• Dealing with Resistance During this session, we will examine the three keys to successful change.

• Adapting to Change This session will discuss how to become resilient to change through a lecture, personal case studies, and small group discussion.

• Strategies for Dealing with Change Now that we have looked at change using a number of models, we will look at five strategies that can help you deal with change.

• Managing Anger Change often makes people feel angry. We will look at some ways of dealing with our own anger and the anger of others through lecture and small group work.

• Managing Stress Change can also make people feel stressed. During this session, we will look at some stress management and relaxation techniques.

• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.